Cases may either be assigned to an existing user or new users can be created and assigned roles and cases, similar to creating users.
Users can be assigned to only those cases which are associated with the client.
In order to assign cases to an existing user, you must login to VOD as an Admin User. Select the menu button in the top right corner. You will need to navigate to Manage Case Assignment. There, the Manage Case Assignment dialog will be displayed. You may either assign cases for the selected user, or create a new user using the Add New User link.
Select the desired user from the Select User drop-down list and select the desired cases to be assigned.
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