Outlook Email Forwarding - Could you be missing something? For support REW Computing offers services in eDiscovery, project management and IBM Lotus Notes support for Newmarket, Toronto, the GTA, and Ontario, Canada.
In: General, Microsoft Exchange

Have you ever looked to see if a custodian sent emails to a specific person or email address?

It turns out that forwarded emails may not get saved.

Outlook allows users to choose whether to save emails they forward. If the “Save forwarded messages” option isn’t selected, forwarded emails will not appear in the mail file.

Outlook Save Messages settings. For support REW Computing offers services in eDiscovery, project management and IBM Lotus Notes support for Newmarket, Toronto, the GTA, and Ontario, Canada.

Unfortunately, when you receive a mail file, you aren’t able to tell if the custodian disabled this option. To try to determine if the custodian was forwarding data, look at the mail rules.

If a custodian has a mail rule set for automatically forwarding emails, it can tell you two things. First, it can tell you under what conditions the custodian has decided to forward emails. For example, they decided to forward emails that contain a specific keyword in the subject. Second, it can tell you the email address that the custodian is forwarding emails to.

Outlook forwarding rule. For support REW Computing offers services in eDiscovery, project management and IBM Lotus Notes support for Newmarket, Toronto, the GTA, and Ontario, Canada.

Both of these pieces of information can be key to an investigation and may have otherwise not been found.

For more information on our eDiscovery offerings, check out our services page.